Privacy Policy
Last updated: 9 October 2026
Becoming Chapter respects your privacy and is committed to handling personal information responsibly, securely and transparently.
This Privacy Policy explains what information we collect, why we collect it, how we use, store and protect it, when we may share it, and the choices available to you when using the Becoming Chapter website, application and related services.
Becoming Chapter is operated by TosPro Solutions (ABN 94 474 464 599), a business based in South Australia, Australia.
1. About Becoming Chapter
Becoming Chapter provides career-development tools designed to help people gain clarity, identify direction, take action, build evidence of progress and prepare for their next chapter.
Our services may include:
- Self-guided career-development activities.
- AI-assisted reflections, insights and guidance.
- Career planning and goal-setting tools.
- Progress tracking and evidence portfolios.
- Free and paid membership services.
- Optional mentoring and professional support.
- Related educational resources and communications.
2. Information we may collect
Depending on how you use Becoming Chapter, we may collect:
Account and identity information
- Your name and email address.
- Account details, login identifiers and membership status.
- Authentication and account security information.
- Mentor profile information, where applicable.
Career-development information
- Responses provided during career-development activities.
- Career goals, interests, skills, experiences and aspirations.
- Plans, reflections and progress information.
- Evidence, achievements or documents you choose to record.
- AI-assisted conversations, prompts and generated responses, where retained by the application.
Mentoring information
- Mentor requests and preferences.
- Information you choose to share with a mentor.
- Mentoring quotations and agreed services.
- Delivery confirmations, feedback and dispute records.
- Mentor professional profiles and verification status.
Technical and usage information
- Browser type, device information and IP address.
- Website usage and analytics information.
- Session information and security logs.
- Cookie preferences and application settings.
Payment information
- Membership and subscription status.
- Transaction amounts, dates and payment status.
- Stripe customer, payment method and transaction references.
- Refund, dispute and chargeback records.
Full payment card details are processed by Stripe. Becoming Chapter does not collect or store complete payment card numbers or card security codes.
3. Career and personal information you provide
Some Becoming Chapter activities invite you to reflect on your career, skills, goals, experiences and aspirations.
You decide what information you provide.
We encourage you not to enter highly sensitive, confidential, legally privileged or third-party personal information unless it is necessary and appropriate for your use of the service.
This includes information about health, finances, employers, colleagues or other individuals.
Information you provide may be used to generate your career-development outputs and maintain your progress within the application.
You should only upload or share material that you have the right to use and disclose.
4. How we use your information
We may use your information to:
- Create, verify and manage your account.
- Provide and personalise the Becoming Chapter experience.
- Save your career journey, responses, plans and progress.
- Generate AI-assisted insights and suggestions.
- Connect you with mentors when requested.
- Manage mentoring quotations, payments and disputes.
- Administer memberships and subscriptions.
- Respond to questions and support requests.
- Improve application functionality and user experience.
- Monitor platform performance, reliability and security.
- Detect fraud, misuse or unauthorised access.
- Maintain appropriate financial and business records.
- Meet applicable legal and regulatory obligations.
- Send essential service-related communications.
- Send marketing communications where you have consented or where otherwise permitted by law.
You may unsubscribe from marketing communications at any time using the unsubscribe option provided or by contacting us.
Essential account, security, transaction and service notifications may continue where necessary to operate your account or meet legal obligations.
5. AI-assisted features
Becoming Chapter may use artificial intelligence to generate reflections, summaries, suggestions, questions, plans and other career-development guidance.
When you use an AI-assisted feature, relevant information you provide may be transmitted to an external AI service provider to generate the requested response.
Depending on the feature, this information may include your prompts, selected career-development responses and other relevant context.
We aim to limit the information shared with AI providers to what is reasonably necessary to provide the requested functionality.
AI-generated content may be incomplete, inaccurate, outdated or unsuitable for your circumstances.
AI-generated information is intended as general career-development guidance and does not constitute professional legal, financial, medical, psychological or employment advice.
You remain responsible for decisions made using the information provided.
We do not intentionally use your private career-development information to train our own publicly available AI models.
The handling of information by external AI providers is subject to the applicable provider arrangements and privacy practices.
6. Mentor support and confidentiality
If you request mentoring, information relevant to your request may be made available to an authorised mentor.
This may include:
- Your name and relevant profile information.
- Your mentoring request and selected preferences.
- Information you choose to share from your career journey.
- Agreed services, quotations and engagement details.
- Communications relevant to the mentoring relationship.
We aim to limit mentor access to information reasonably necessary to provide the requested support.
Your private career journey, reflections and evidence are not automatically intended to be available in full to mentors.
You should review what information you share and avoid disclosing information that is unnecessary for the mentoring relationship.
Mentors are required under the Becoming Chapter Mentor Agreement to:
- Maintain confidentiality.
- Use member information only for authorised mentoring purposes.
- Protect information against unauthorised access or disclosure.
- Avoid using member information for unrelated marketing or recruitment.
- Report suspected privacy or security incidents involving platform information.
Becoming Chapter may access relevant mentoring records where reasonably necessary to provide support, investigate complaints, resolve disputes, address safety concerns or comply with legal obligations.
7. Payments and Stripe
Becoming Chapter uses Stripe to process payments for Becoming+ subscriptions and paid mentoring services.
Payment processing
When you make a payment or save a payment method, your card details are collected and processed securely by Stripe.
Becoming Chapter does not collect or store your full payment card number or card security code.
We may receive limited payment information from Stripe, including customer references, payment method references, subscription references, transaction amounts, payment dates and payment status.
We use this information to administer memberships, facilitate mentoring payments, maintain financial records and respond to payment enquiries.
Saved payment methods
When you accept a paid mentoring quotation, Stripe may securely save your payment method for the agreed future charge.
Payment is generally initiated after the mentoring service has been delivered and confirmed, or after the disclosed seven-day confirmation period expires without an issue being reported.
Eligible saved payment methods may be managed through Account → Manage Billing, subject to the functionality available through Stripe.
Mentor verification and payouts
Mentors offering paid services must complete Stripe Connect onboarding.
Stripe may collect identity verification information, business details, tax information and banking information to verify mentors and facilitate payouts.
Becoming Chapter receives relevant Stripe account references, verification status and payout-related information.
We do not ordinarily receive or store full bank account details or identity documents collected directly by Stripe.
Refunds, disputes and chargebacks
If a payment is refunded, disputed or reversed, Becoming Chapter and Stripe may process relevant transaction records and supporting information to investigate and resolve the matter.
Information may be shared with Stripe, payment providers, financial institutions or other parties where reasonably necessary and lawful.
Stripe privacy information
Stripe may process or store information outside Australia, including in the United States.
For more information, see Stripe’s Privacy Policy:
8. Service providers and overseas processing
We may use trusted third-party service providers to help operate Becoming Chapter.
These may include providers of:
- Website hosting and infrastructure.
- Email delivery and communications.
- Authentication and account security.
- Payment processing and financial transactions.
- Website analytics and performance monitoring.
- Artificial intelligence services.
- Backup, maintenance and cybersecurity.
- Other technology and support services.
These providers may process personal information to deliver their services.
Some providers may process or store information outside Australia.
Where reasonably practicable, we take steps to assess the privacy and security practices of providers handling personal information.
Overseas processing arrangements may differ depending on the provider and the services used.
9. Cookies and analytics
Becoming Chapter may use cookies and similar technologies to:
- Keep you signed in.
- Maintain secure application sessions.
- Remember your preferences.
- Support account authentication.
- Understand website usage.
- Improve website performance.
- Detect suspicious activity.
- Support analytics and service improvements.
Some cookies are necessary for the website and application to function.
Other cookies, including optional analytics or marketing cookies, may be managed through available cookie preferences where implemented.
You can also control cookies through your browser settings, although disabling certain cookies may affect functionality.
Where required by applicable law, we will seek consent before using non-essential cookies or similar tracking technologies.
10. Data security
We take reasonable technical and organisational steps to protect personal information against unauthorised access, misuse, interference, loss, alteration and disclosure.
These measures may include:
- Access controls and account authentication.
- Encryption and secure communications.
- Security monitoring and malware protection.
- Software maintenance and security updates.
- Data backups and recovery processes.
- Restricted access to administrative functions.
- Appropriate controls over third-party service providers.
No internet-based system can guarantee absolute security.
You are responsible for maintaining the confidentiality of your login credentials and should notify us promptly if you believe your account has been compromised.
11. Data retention
We retain personal information for as long as reasonably necessary to:
- Provide our services.
- Maintain accounts and career-development records.
- Support mentoring relationships.
- Maintain transaction and financial records.
- Meet legal, taxation and regulatory obligations.
- Resolve disputes and investigate complaints.
- Maintain appropriate security and business records.
Retention periods may differ depending on the type of information and the reason it is held.
Where information is no longer required, we will take reasonable steps to delete, de-identify or securely manage it, subject to applicable legal obligations.
Backup copies may remain for a limited period as part of normal recovery processes.
12. Access, correction and deletion
You may contact us to request:
- Access to personal information we hold about you.
- Correction of inaccurate or outdated information.
- Deletion of personal information where appropriate.
- Information about how your personal information is handled.
- Assistance with privacy-related concerns.
We may need to verify your identity before responding.
Some information may need to be retained for legal, financial, security, dispute-resolution or other legitimate purposes permitted by law.
We will respond to privacy requests within a reasonable timeframe and explain any lawful limitations that apply.
13. Children and age requirements
Becoming Chapter is intended primarily for adults seeking career and professional development.
The service is not designed for children to independently provide personal information without appropriate consent or supervision.
Where we become aware that personal information has been collected from a child contrary to our applicable requirements, we may take appropriate steps to restrict access or delete the information, subject to legal obligations.
14. External websites and services
Becoming Chapter may contain links to third-party websites, tools or services.
We are not responsible for the privacy practices or content of external websites that we do not control.
We encourage you to review the privacy policies of third-party services before providing personal information.
15. Privacy complaints
If you believe your personal information has been mishandled, please contact us using the details below.
Please describe your concern and provide sufficient information for us to investigate.
We will review your complaint and aim to respond within a reasonable timeframe.
If you are dissatisfied with our response, you may have the right to raise your concern with the Office of the Australian Information Commissioner (OAIC), where it has jurisdiction.
Website: https://www.oaic.gov.au
16. Changes to this Privacy Policy
We may update this Privacy Policy as Becoming Chapter develops or as legal, operational or technology requirements change.
The latest version will be published on this page with an updated revision date.
Where changes materially affect how we handle personal information, we may provide additional notice where appropriate or required by law.
17. Contact us
For privacy questions, requests, complaints or concerns, contact:
Becoming Chapter
Shape What’s Next
Operated by TosPro Solutions
ABN: 94 474 464 599
Email: info@becomingchapter.com
Website: https://becomingchapter.com
Location: South Australia, Australia
Last updated: 9 October 2026